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Operations Reviews
This type of assessment strategically focuses on the
operational aspects of the IT organization. While all IT
organizations require additional areas of competency
such as project management, procurement, management,
etc., the operational support and development aspects of
the organization typically drive the core cost drivers.
This focus of these engagements is on the operational
aspects, as these are typically more concrete and
measureable.
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Benchmarks |
• Provides cost-based comparisons
• Provides staffing level comparisons
• Provides efficiency metrics and targets
• All metrics are audited from similar third
party organizations and peers for comparison
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Staffing Reviews |
• Provides feedback on technical capabilities
• Provides feedback on manager capabilities
• Establishes key staffing metrics to identify
areas of over, adequate, or under-staffing
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Data Center Operations |
• Identifies current operating costs and
constraints
• Identifies electrical and mechanical risks,
and prioritizes incremental investments
• All metrics are audited against industry
standard best practices and other Excipio
clients
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Service Desk Reviews |
• Provides efficiency and operating strengths
and weaknesses of the current model
• Rates and categorizes the maturity level of
the Service Desk
• Identifies specific processes and areas for
improvement
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End User Support |
• Identifies key technologies and various
support methods in use
• Identifies the costs of supporting the end
user technologies (PCs, laptops, VDI, smart
phones,
printers, etc.)
• Identifies key opportunities to improve
support costs via alternative processes,
technologies, or
vendors
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