For those entities that are in the process of or
considering a move to shared services model, having an
accurate service catalog is crucial. The services
catalog should reflect 80% of the core services offered,
with flexibility to accommodate one-off scenarios. While
many organizations struggle with the initial creation of
these catalogs, Excipio leads our clients through this
process in a repeatable manner by the existing staff.
Once the services catalog is established, the client
will need standardized pricing models comparable to
external data points. This will create new levels of
transparency into the IT organization, and drive out
inefficiencies through education, financial incentives,
and standardization.
Focus Area
Examples
Review of Current Operational
Cost Structures
This component is best suited by completing
one of Excipios Operational Reviews
Provides a detailed inventory of all IT asset,
staff, and maintenance costs
Documents any assumptions required to
reconcile to IT financial statements
Creation of Services Catalog
Provides a review of all existing and proposed
services for lime of industry best practices
Identifies common services that can be easily
benchmarked
Identifies costs better recovered under a
consumption model versus and allocated
methodology
Provides mapping a service catalog to business
requirements
Creation of Forecasting and
Tracking Capabilities
Provides target operational metrics for
ongoing management
Creates accountability for volume forecasts
and unit costing on a go forward basis
Provides forecasting and tracking capabilities
that can be measured back to strategic
initiatives
and objectives
